Hire Certified

1.)   Professionals are Endorsed by Industry Related Associations. We feel being held accountable to a reputable 3^rd party in your industry is a good business practice. ACA International, the Association of Credit and Collection Professionals (ACA) endorses its members who agree to comply with all federal and state laws and regulations pertaining to collections, as well as the ethical standards and guidelines established by the association. It is in your best interest to hire Professionals that are members of National and State Collection Associations along with any associations specific to your  industry.

2.)   Professionals Will Prove their Recovery Rates . We feel a Liquidation Rate of 19% or above creates value for your business. Liquidation Rates are the total monies collected in a specific market. For example, if your company places 100 accounts at an average balance of $100.00, the return to you on average should be at least $0.19 on the dollar or more. A Professional should be willing to provide financial proof of their recovery rates if you ask them to.

3.)   Professionals Submit Accounts to at Least One or More Major Credit Bureaus. (Equifax, Trans-Union, Experian or CBC Innovis.) We feel once an account has received at least 30 days of collection activity with no debtor response,  with your permission it should be reported to one of the four major credit bureaus to support the recovery process. This holds would-be repeat debtors accountable when trying to borrow again and is used as leverage in the collections process.

4.)   Professionals Follow Collection Procedures with Strategies, Collectors and Customer Service Representatives Dedicated to their Specialty Market. Specialty Market Examples: Student Loans, Utilities, Auto Deficiencies, a Segment of Medical such as Dental, Auto Insurance Subrogation, etc. Our experience shows that Professionals with collection strategies and staff dedicated to one industry of the accounts receivable market increases the Professional's collection efforts and success rate. A Professional's experience in your specific type of business also eliminates an unnecessary education process and reduces legal risk. Find a Professional in Your Industry

 6.)   Some Professionals are ISO 9000 or 9001 Compliant. We feel the quality of any service is important to your business, especially when allowing a 3rd party to contact your customers / borrowers on your behalf. Professionals that have made the investment to become ISO 9000 or 9001 Compliant are acknowledging service to be a top priority.

ISO is the International Organization for Standardization. ISO 9000 and 9001 are Quality Management Systems. Click Here for Information on ISO 9000 and 9001

7.)   Some Professionals are PPMS Certified (ACA Professional Practice Management Systems Certified. We feel ACA International's PPMS Certification (a comprehensive set off procedures for effective accounts receivable management) is a major compliance issue and sign of a Professional's legitimacy. Our findings show  agencies that are PPMS Certified produce superior customer service, maintain debtor rights consistent with FDCPA (Fair Debt Collections Practices Act) and  yield higher collection rates.

9.)   Professional are Bonded and Insured. We  feel it is in your best interest to hire Professionals that retain the necessary insurance and bonds to protect  you and their business. Generally an agency  is bonded for One Million Dollars or more.